BRAND
CRM
OUR EXPERTISE
In today’s world customers are often diluted to price point driven statistics.
Now more than ever brands must build meaningful connections by creating personalised communications to help them find new clients, nurture existing clients, build client loyalty and retain and grow advocates. Whether you are looking to install a new CRM system, be more targeted with your marketing spend or have an established customer experience strategy in place that needs a fresh pair of eyes; our CRM consultants work with you to grow deeper, lasting relationships with your clients that ultimately drive business.
Our consultants have worked with brands such as the AA, and British Airways to name a few and have worked with data sets ranging from a few thousand UHNW customers, to managing the rollout of 90m outbound communication data selections and contact strategy.
We have years of combined experience across the whole spectrum of CRM capabilities including:
- Consultancy: cutting through the jargon
- Exploring how CRM can help grow your business through data insight, segmentation and profiling
- Customer lifecycle planning
- Campaign management and customer experience design
- Loyalty programme design and communication programme development
- CRM and marketing strategy
- Data visualisation
Our work in CRM has ranged from managing large, established CRM programmes to setting up data platforms and systems from scratch.
To find out more about these projects as well as many others please visit the portfolio page and explore our work further.
